Refund policy

Shipping & Return Policy

At Swadesi Buys, customer satisfaction is our top priority. We aim to deliver quality products and a smooth shopping experience. Please read our Shipping & Return Policy carefully before placing your order.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

Delivery Time

  • Estimated delivery time is usually 4–8 business days depending on your location.

  • Delivery timelines may vary during festivals, sales, or due to courier delays.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.

  • Some products may qualify for Free Shipping.

Incorrect Address

Please ensure your shipping address and phone number are correct. Swadesi Buys will not be responsible for orders delayed or lost due to incorrect customer information.

Return & Replacement Policy

We want you to love your purchase from Swadesi Buys. If something is not right, we are here to help.

Wrong, Damaged, or Defective Product

If you receive:

  • A damaged product

  • A defective item

  • The wrong product

We will provide a replacement.

Important Conditions

  • You must contact us within 24 hours of delivery.

  • A clear unboxing video is mandatory.

  • A proper video or image clearly showing the issue is required.

How to Raise a Claim

Email us at swadesibuys@gmail.com with:

  • Order Number

  • Product details

  • Unboxing video

  • Issue video/photos

Note

  • We provide Replacement Only for damaged or defective products.

  • Refunds are not applicable for damaged items.

Ordered the Wrong Product?

If you ordered the wrong item by mistake:

  • You can request an exchange.

  • The product must be unused and in original packaging.

  • Return shipping charges must be paid by the customer.

  • A ₹99 reshipping & handling fee will apply for sending the replacement product.

Return Eligibility

The item must:

  • Be unused and in original condition

  • Include original packaging, tags, and accessories

  • Not show signs of usage or damage

Important

  • Even minimal usage may make the product ineligible for return.

  • Return shipping charges are the customer’s responsibility.

  • A ₹99 handling & shipping fee will be deducted from the refund amount.

Non-Returnable Situations

Returns will not be accepted if:

  • Return request is made after 3 days of recieved the product

  • Product is used or damaged

  • Accessories or packaging are missing

  • Product was damaged due to misuse

  • Return request was not approved beforehand

  • Required unboxing/issue videos are not provided

  • Product packaging is tampered with

How to Return a Product

  1. Email us at swadesibuys@gmail.com

  2. Mention your order number and reason for return

  3. Wait for return approval and address details

  4. Pack the item securely in original packaging

  5. Ship via a trackable courier service

  6. Share the tracking details with us

Note

Swadesi Buys is not responsible for returns lost or damaged during transit.

Refund Policy

Once your returned item is received and inspected:

  • Refunds will be processed within 7 business days

  • Online payments will be refunded to the original payment method

  • COD orders will be refunded via bank transfer/IMPS

Customers must provide correct bank details for COD refunds.

Swadesi Buys Rights

Swadesi Buys reserves the right to refuse any return or replacement request if the product does not meet the conditions mentioned above.

Warranty Policy

At Swadesi Buys, we ensure every product is carefully checked before shipping. However, the 360° Magnetic Vacuum Suction Phone Holder is sold without any warranty.

No Warranty Coverage

This product does not include:

  • Any manufacturing warranty
  • Any replacement warranty after usage
  • Any accidental damage protection
  • Any wear & tear coverage

Important Information

Due to the nature of the product and regular usage conditions, we do not provide warranty claims for:

  • Suction loss over time
  • Scratches or cosmetic damage
  • Damage caused by improper installation
  • Breakage due to accidental drops or misuse
  • Damage caused by heat, water, pressure, or external force
  • Normal wear and tear after use

Damaged or Wrong Product on Delivery

If you receive:

  • A damaged item
  • A defective product
  • A wrong item

Please contact us within 24 hours of delivery.

Mandatory Requirements

  • Clear unboxing video
  • Proper issue video/photos
  • Order details

Without an unboxing video, claims may not be accepted.

Contact Us

For any support or return-related queries:

📧 swadesibuy@gmail.com
🕒 Customer Support: Monday – Saturday | 10 AM – 7 PM